As therapy is a commitment on the part of both therapist and client, I have the following policy in place.
Cancellations and missed session
If a cancellation occurs with less than 24 hours' notice, this is considered a late cancellation and I will charge the full
fee of the appointment. If the session is not cancelled but you do not show, this is considered a missed appointment and I will also charge the full fee in this case.
For clients who are using an Insurance provider, I would encourage you to check directly with them regarding late cancellations and missed appointments as it may not be covered as part of your plan, which would make you liable for any outstanding fee.
Exceptions
I commit to this policy in such cases as forgetting about an appointment, choosing to make alternate plans, double-booking oneself, etc. However, I appreciate that emergencies do arise and do not always allow for 24-hour notice. In the case of a medical emergency, I will waive the above policy and not expect payment for a missed appointment.
Please note that I do send appointment reminders either by e-mail or text; however, clients are expected to keep track of their own appointments.
My commitment to you
In keeping consistent with my own policy, I will also provide at least 24 hours' notice if I need to cancel your appointment. However, I am also not immune to emergencies and will do my absolute best to notify you as soon as possible should I need to cancel last minute.